If you are like most people, you probably don’t even notice if a candidate smiles spontaneously. During interviews, most of us are so consumed with the candidate’s skills, and finding out if they can do the job, that we often over look important aspects that in many cases may be more important.
The funny thing is that you can teach people most any skill, but you can’t teach them to smile. And for people in the service industry, smiling is probably the most important skill of all.
One of my biggest problems is that the RVU system is decided by a secret society composed of specialist. Nobody seems to have a problem that a “secret society” decides how much work and how much cost should be allocated to a medical service.
Last week I had to go to the hospital to get an MRI. My appointment was at 11:30 and as any outstanding member of the healthcare community would do, I arrived at 11:25. After I was registered, I was taken back to the imaging waiting area where I waited about 30 minutes before the tech showed up.
Empathy, of course, is an important part of what we do. Right? I mean, how else could we restore health, help children reach their full potential and cure them if it is not with some sort of empathy?
In our experience, collection companies do very little to help out with collection efforts. For starters, pediatricians’ medical offices balances are generally small when compared to hospital charges, ER charges or even surgery charges.
I haven’t met a person that actually enjoys conflict (although I have met people that attract conflict all the time). Fundamentally, it is simply uncomfortable. Thus, people avoid it. We’d often rather forgo the discomfort and end up with something we don’t like than create conflict and fight for something we believe in.
Whew, 40-years in private practice. I compared it to our meager 8 years. Surely this guy has the recipe for success I quickly concluded.
“You’ve been around for a very long time, obviously… you’ve seen a lot of changes in the medical field, what would you attribute your success to? You have to be doing something right.” I unabashedly asked.
Let’s say your practice went out of business tomorrow. Who would miss you? Who would be bummed that you weren’t there anymore?
We often forget about improving things in our medical practices. We get comfortable and complacent. We often assume, we do a good job, no need to fix what isn’t broken. But time and time again, I’m reminded that there is always areas of improvement. I’m also reminded that on occasion, we don’t do things as good as I see them in my mind.
One of the cool things about this blog is that I get to meet interesting people. People reach out, comment, or challenge me from time to time, which I actually enjoy. It keeps me on my toes. Many of the people I meet have fascinating stories and backgrounds. One of them is Thompson Aderinkomi.
Thompson is an Economist, he has a masters in Statistics, and he also has an MBA (I hear he is a pretty good musician too). Guess what industry Thompson is passionate about? That’s right, healthcare.
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